Chicago Transit Authority: I work at O'Hara Airport and have to be at work...
A Chicago Transit Authority customer review by GetHuman user ~rider from November 5th, 2017
Background on ~rider's case
GetHuman: ~rider - can you tell our other Chicago Transit Authority customers when your case took place?
~rider: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to Chicago Transit Authority, and if so, how?
GetHuman: And which of these common Chicago Transit Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~rider a list of common Chicago Transit Authority problems)
~rider: "Insurance claim" was why I was trying to call.
~rider's review of Chicago Transit Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Transit Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rider: I work at O'Hara Airport and have to be at work at *:**am. How come the that comes right before *:** isn't on the train tracker website. Today it was listed at the wrong time. The train came * minutes earlier causing me to wait an additional ** minutes for the next train.
GetHuman: Let's quantify your experience contacting Chicago Transit Authority. On a scale of 1 to 5, how easy is it go get help on a Chicago Transit Authority problem?
~rider: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rider: I'd give them a two out of five on communication.
GetHuman: And what about Chicago Transit Authority's ability to quickly and effectively address your problem?
~rider: For that I would say three out of five.
GetHuman: And finally- any advice for other Chicago Transit Authority customers?
~rider: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Transit Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rider taken from his Chicago Transit Authority customer service problem that occurred on November 1st, 2017.