Chicago Transit Authority (CTA): In about twenty cases this winter, I had to wai...

A Chicago Transit Authority (CTA) customer review by GetHuman user ~colmanpatrick from November 20th, 2017

Background on ~colmanpatrick's case

GetHuman: ~colmanpatrick - can you tell our other Chicago Transit Authority (CTA) customers when your case took place?
~colmanpatrick: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Chicago Transit Authority (CTA), and if so, how?
~colmanpatrick: I used the 888-968-7282 number I found for on the GetHuman Chicago Transit Authority (CTA) customer phone number page I was on: Chicago Transit Authority (CTA) Customer Service Phone Number
GetHuman: And which of these common Chicago Transit Authority (CTA) customer issues best describes the reason you wanted to talk to them?
(Shows ~colmanpatrick a list of common Chicago Transit Authority (CTA) problems)
~colmanpatrick: "Missing item" was why I was trying to call.

~colmanpatrick's review of Chicago Transit Authority (CTA) customer service

GetHuman: So how would you sum up your experience for GetHuman's Chicago Transit Authority (CTA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~colmanpatrick: In about twenty cases this winter, I had to wait fifty minutes in the weekday morning (*am) for the *** bus. And there are three *** busses traveling at one time!
GetHuman: Let's quantify your experience contacting Chicago Transit Authority (CTA). On a scale of 1 to 5, how easy is it go get help on a Chicago Transit Authority (CTA) problem?
~colmanpatrick: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~colmanpatrick: I'd give them a one out of five on communication.
GetHuman: And what about Chicago Transit Authority (CTA)'s ability to quickly and effectively address your problem?
~colmanpatrick: For that I would say one out of five.
GetHuman: And finally- any advice for other Chicago Transit Authority (CTA) customers?
~colmanpatrick: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Transit Authority (CTA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~colmanpatrick taken from his Chicago Transit Authority (CTA) customer service problem that occurred on November 17th, 2017.

Chicago Transit Authority (CTA)

1.00 of 5 stars | 6 reviews

~colmanpatrick's Chicago Transit Authority (CTA) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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