Columbia House DVD: ***-***-**** was a dead line when calling from...

A Columbia House DVD customer review by GetHuman user ~Pissed in AZ from November 19th, 2017

Background on ~Pissed in AZ's case

GetHuman: ~Pissed in AZ - can you tell our other Columbia House DVD customers when your case took place?
~Pissed in AZ: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Columbia House DVD, and if so, how?
~Pissed in AZ: I used the 716-250-5710 number I found for on the GetHuman Columbia House DVD customer phone number page I was on: Columbia House DVD Customer Service Phone Number
GetHuman: And which of these common Columbia House DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed in AZ a list of common Columbia House DVD problems)
~Pissed in AZ: "None of those really matches why I wanted to call Columbia House DVD that day." was why I was trying to call.

~Pissed in AZ's review of Columbia House DVD customer service

GetHuman: So how would you sum up your experience for GetHuman's Columbia House DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed in AZ: ***-***-**** was a dead line when calling from home and cell phone. Called from work line and was given the following number to cancel: ***-***-****.**Shady call all around. Almost refused to cancel account and when they did, they said it would take up to * weeks to cancel and would not remove credit card from records. They also would NOT provide a confirmation number of cancellation. Contacted bank and had credit card cancelled and reissued with new number due to my lack on confidence in them truly canceling my account.
GetHuman: Let's quantify your experience contacting Columbia House DVD. On a scale of 1 to 5, how easy is it go get help on a Columbia House DVD problem?
~Pissed in AZ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed in AZ: I'd give them a five out of five on communication.
GetHuman: And what about Columbia House DVD's ability to quickly and effectively address your problem?
~Pissed in AZ: For that I would say five out of five.
GetHuman: And finally- any advice for other Columbia House DVD customers?
~Pissed in AZ: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed in AZ taken from his Columbia House DVD customer service problem that occurred on November 16th, 2017.

Columbia House DVD

2.86 of 5 stars | 58 reviews

~Pissed in AZ's Columbia House DVD Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Columbia House DVD, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Columbia House DVD in any way.

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