Columbia House DVD: tried to cancel an account that was set up less...

A Columbia House DVD customer review by GetHuman user ~beafriendlycustomer from November 6th, 2017

Background on ~beafriendlycustomer's case

GetHuman: ~beafriendlycustomer - can you tell our other Columbia House DVD customers when your case took place?
~beafriendlycustomer: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Columbia House DVD, and if so, how?
~beafriendlycustomer: I used the 716-250-5710 number I found for on the GetHuman Columbia House DVD customer phone number page I was on: Columbia House DVD Customer Service Phone Number
GetHuman: And which of these common Columbia House DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~beafriendlycustomer a list of common Columbia House DVD problems)
~beafriendlycustomer: "None of those really matches why I wanted to call Columbia House DVD that day." was why I was trying to call.

~beafriendlycustomer's review of Columbia House DVD customer service

GetHuman: So how would you sum up your experience for GetHuman's Columbia House DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beafriendlycustomer: tried to cancel an account that was set up less than **hrs prior and they were unable to do anything beyond what I already knew, that being that the items have to ship, and I'll have to return them upon receipt to get a refund.
GetHuman: Let's quantify your experience contacting Columbia House DVD. On a scale of 1 to 5, how easy is it go get help on a Columbia House DVD problem?
~beafriendlycustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beafriendlycustomer: I'd give them a one out of five on communication.
GetHuman: And what about Columbia House DVD's ability to quickly and effectively address your problem?
~beafriendlycustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other Columbia House DVD customers?
~beafriendlycustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beafriendlycustomer taken from his Columbia House DVD customer service problem that occurred on November 4th, 2017.

Columbia House DVD

2.86 of 5 stars | 58 reviews

~beafriendlycustomer's Columbia House DVD Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Columbia House DVD, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Columbia House DVD in any way.

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