I have been customers with Comcast for years. W...
A Comcast customer review by GetHuman user GetHuman-lennonh from November 29th, 2017
Background on GetHuman-lennonh's case
GetHuman: GetHuman-lennonh - can you tell our other Comcast customers when your case took place?
GetHuman-lennonh: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lennonh a list of common Comcast problems)
GetHuman-lennonh: "Account access" was why I was trying to call.
GetHuman-lennonh's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lennonh: I have been customers with Comcast for years. We never was big fans but it worked for us. We moved to Jacksonville Fl. on August * of this year. We tried to have our service switched over so it would be on when we got here but the Comcast people could not find our address. When we did move here there was a card of a Comcast guy in our welcome package and we called him to get our service turned on. He said we could get the triple play with tv, internet, and monitoring for *** a month. So we said great. He made an appointment and the tech said my wife had to be home to get the cable since it is in her name. The next time the tech never came said appointments ran over. The third time they gave us a window of * to ** in the morning and didn't get there until * pm and didn't leave until after *. We then had to call the next day because everything was working but it was running slow. They then had to send anther tech out to fix that problem. After all that one week later they turn off our service saying it was for payment when we only had the service from ******* until ******. Payment was not even due until *******. The bill was *** and they said they would credit us for all the problems but they never did. The service still was not right because they gave us a phone and we never ordered a phone and they never put in the monitoring service. Yesterday our service goes off again and now they are saying they have to send someone out again. This is the worst service I have ever had with any company and I don't feel like your company cares. I would like someone to contact me and really explain why I should keep your service and not tell everyone that ask me about Comcast not to run.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-lennonh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lennonh: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-lennonh: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-lennonh: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lennonh taken from his Comcast customer service problem that occurred on November 19th, 2017.