Comcast: After a total of * attempts I gave up on the ca...
A Comcast customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Comcast customers when your case took place?
~Anonymous: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Comcast problems)
~Anonymous: "Technical support" was why I was trying to call.
~Anonymous's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: After a total of * attempts I gave up on the call. I wanted to add services to another home I purchased. Needless to say I called DISH, some answered in * min, appointment was set for installation and the entire call last ** min. Comcast need to do better with their customer service provided to their existing customer. We do have other options to use.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Comcast customer service problem that occurred on November 21st, 2017.