Comcast customer reps and customer solutions re...
A Comcast customer review by GetHuman user ~Dissatisfied Customer from November 19th, 2017
Background on ~Dissatisfied Customer's case
GetHuman: ~Dissatisfied Customer - can you tell our other Comcast customers when your case took place?
~Dissatisfied Customer: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied Customer a list of common Comcast problems)
~Dissatisfied Customer: "Setup service" was why I was trying to call.
~Dissatisfied Customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied Customer: Comcast customer reps and customer solutions reps are incompetent!!!! After speaking to several reps and being told different things, Comcast failed to right any wrongs that I was told or wasn't told on behalf of their incompetent employees.Too many fees and too many issues. They are only good to you when you first join but, once you're in they don't give a **** about you!!! Stay away from Comcast if you can help it. They are nothing but crooks!!!!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Dissatisfied Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied Customer: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Dissatisfied Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Dissatisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied Customer taken from his Comcast customer service problem that occurred on November 15th, 2017.