Comcast is the worst! **Not only are there freq...
A Comcast customer review by GetHuman user ~Roni from November 23rd, 2017
Background on ~Roni's case
GetHuman: ~Roni - can you tell our other Comcast customers when your case took place?
~Roni: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Roni a list of common Comcast problems)
~Roni: "Streaming or Download Trouble" was why I was trying to call.
~Roni's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roni: Comcast is the worst! **Not only are there frequent service outages,but a tech has had to come to my house nearly every month.**If outages and service repairs were not enough to make a sane person light themselves on fire, the billing department will definitely push you over the edge. Each month I'm forced to spend an additional hour or two on the phone with Comcast representatives correcting a bill that is NEVER correct. A few days later, I'm forced to call again because the amount due on the website is not updated. Another hour wasted.**After being charged for services I didn't need or want, (after being told it would reduce my bill, when in reality, it raised it by nearly $***month), I spent two hours on the phone with the disconnect team working through the issues. The woman was wonderful. She sent me an email confirmation showing that I'd have a credit balance of -$**.** on my account. **Today, I noticed the bill on the website had not been adjusted and spoke with billing. They to
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Roni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roni: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Roni: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Roni: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roni taken from his Comcast customer service problem that occurred on November 18th, 2017.