Comcast: Half Moon Bay: Less than ten minute wait! The...
A Comcast customer review by GetHuman user ~Half Moon Bay from November 19th, 2017
Background on ~Half Moon Bay's case
GetHuman: ~Half Moon Bay - can you tell our other Comcast customers when your case took place?
~Half Moon Bay: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Half Moon Bay a list of common Comcast problems)
~Half Moon Bay: "Billing" was why I was trying to call.
~Half Moon Bay's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Half Moon Bay: Half Moon Bay: Less than ten minute wait! The rep lined me up with a technician who will be at my house in three hours. Perfect! I am very pleased. Sorry the rest of you had a lousy experience.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Half Moon Bay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Half Moon Bay: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Half Moon Bay: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Half Moon Bay: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Half Moon Bay taken from his Comcast customer service problem that occurred on November 14th, 2017.