Comcast: Hung up on * separate times in two hours* never...
A Comcast customer review by GetHuman user ~Amy Hibberd from November 20th, 2017
Background on ~Amy Hibberd's case
GetHuman: ~Amy Hibberd - can you tell our other Comcast customers when your case took place?
~Amy Hibberd: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Amy Hibberd a list of common Comcast problems)
~Amy Hibberd: "Streaming or Download Trouble" was why I was trying to call.
~Amy Hibberd's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amy Hibberd: Hung up on * separate times in two hours* never got same rep twice* no English* no resolution of issue
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Amy Hibberd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amy Hibberd: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Amy Hibberd: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Amy Hibberd: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amy Hibberd taken from his Comcast customer service problem that occurred on November 17th, 2017.