I have internet service with Comcast and Dish n...
A Comcast customer review by GetHuman user ~M R S from November 23rd, 2017
Background on ~M R S 's case
GetHuman: ~M R S - can you tell our other Comcast customers when your case took place?
~M R S : Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~M R S a list of common Comcast problems)
~M R S : "Billing" was why I was trying to call.
~M R S 's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M R S : I have internet service with Comcast and Dish network for cable. I called to have Comcast come and hook up cable. After tech * hrs late and at my house for * hrs he tells me I have to get a tree cut down in my neighbors yard bc I need new cable wires. He took pics of tree and said he would send to his supervisor. I asked that he just make sure my internet and cable were still hooked up. He left and I had no internet or cable. Dish network came to rehook up everything Comcast had unhooked and said tech had hooked up everything incorrectly. Comcast came back out * days later to just get the internet working again and said needed new wiring. * days later without internet another tech comes out * hrs late. I told him I just need my internet service hooked up and was told need new wiring and I have Dish for cable. He messed with some wires said I had good internet signal and didn't need new wires. I checked my satellite and it was out. He tried until **pm to reconnect wires correctly. Fina
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~M R S : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M R S : I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~M R S : For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~M R S : Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M R S taken from his Comcast customer service problem that occurred on November 18th, 2017.