Comcast: I made an ok to call you April ** to get an ext...
A Comcast customer review by GetHuman user ~Harold J Cartwright from November 21st, 2017
Background on ~Harold J Cartwright's case
GetHuman: ~Harold J Cartwright - can you tell our other Comcast customers when your case took place?
~Harold J Cartwright: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Harold J Cartwright a list of common Comcast problems)
~Harold J Cartwright: "Overcharge/Strange charge" was why I was trying to call.
~Harold J Cartwright's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harold J Cartwright: I made an ok to call you April ** to get an extension of payment due to a car repair taking my unemployment checks the next few weeks. Clete,your rep,said to do this, I did.*I then was called *** to pay up. I told her about Cletes advice. I was called today **** PT during a rare job interview, thanks to Comcast the interviewer was not impressed. Your reps say they will keep calling anyway. I have limited phone minutes and you are wasting them, I had to have the phone onduring the interview for urgent housing or possible medical calls. You need to quit harassing me. You even gave me a call about * days ago before *:** am,that is illegal is it not? Your rep trina on *** kept talking over me, I had to tell her to be quiet and listen. I am moving and around ****-July **** had a good account with Comcast.I wouid like a manager or supervisor to call me Monday *** to discuss this, otherwise I will look for another internet and or cable provider at my new place. I will not waste any more min
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Harold J Cartwright: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harold J Cartwright: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Harold J Cartwright: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Harold J Cartwright: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harold J Cartwright taken from his Comcast customer service problem that occurred on November 11th, 2017.