I only had Comcast for * weeks lots of problems...
A Comcast customer review by GetHuman user ~David biggins from November 20th, 2017
Background on ~David biggins's case
GetHuman: ~David biggins - can you tell our other Comcast customers when your case took place?
~David biggins: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~David biggins a list of common Comcast problems)
~David biggins: "Overcharge/Strange charge" was why I was trying to call.
~David biggins's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David biggins: I only had Comcast for * weeks lots of problemsI was told if I get the bundle package they would give me the sports for promotional purposes freeday live to me I had to pay $* per monthI call ask to speak to a supervisor never did return my callproblem with my receiver they both freezeI wouldn't recommend a service to my mother in law
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~David biggins: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David biggins: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~David biggins: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~David biggins: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David biggins taken from his Comcast customer service problem that occurred on November 15th, 2017.