Comcast: I was hard disconected meaning my account was c...
A Comcast customer review by GetHuman user ~Patricia from November 21st, 2017
Background on ~Patricia's case
GetHuman: ~Patricia - can you tell our other Comcast customers when your case took place?
~Patricia: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia a list of common Comcast problems)
~Patricia: "Lower my bill" was why I was trying to call.
~Patricia's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia: I was hard disconected meaning my account was closed and my rate un available because * days service suspension about a $** due balance after * years of service. I was on the phone for ** minutes being transferred * times and at the end when I didn't want to hear same explanation again but to be transferred to a Supercisor then "customer service" agent Amanda hanged up my call since I was annoying her. I paid my due balance and the requested to paid in full remaining balance in order to reconnect and after a paid the I was told that my account wasn't active because they removed my bundle and rates. They lied to me, wasted my time and hang up my call while I was talking. I will place a formal complain with Consumer Department.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Patricia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Patricia: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Patricia: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia taken from his Comcast customer service problem that occurred on November 16th, 2017.