Comcast: I was on hold for ** minutes till I got disgust...
A Comcast customer review by GetHuman user ~bob cat from November 23rd, 2017
Background on ~bob cat's case
GetHuman: ~bob cat - can you tell our other Comcast customers when your case took place?
~bob cat: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~bob cat a list of common Comcast problems)
~bob cat: "Equipment Trouble" was why I was trying to call.
~bob cat's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob cat: I was on hold for ** minutes till I got disgusted and hung up. I would not recommend this service because of this poor customer service in answering their phones. Very pore is an understatement
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~bob cat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob cat: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~bob cat: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~bob cat: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob cat taken from his Comcast customer service problem that occurred on November 16th, 2017.