Comcast: I was told to go swap out a defective box at my...
A Comcast customer review by GetHuman user ~frustratedcustomer from November 21st, 2017
Background on ~frustratedcustomer's case
GetHuman: ~frustratedcustomer - can you tell our other Comcast customers when your case took place?
~frustratedcustomer: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~frustratedcustomer a list of common Comcast problems)
~frustratedcustomer: "Billing" was why I was trying to call.
~frustratedcustomer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustratedcustomer: I was told to go swap out a defective box at my local comcast service center....Long story short due to the long wait time i had to return * times. I waited the last time for * hours!!! When i returned home... It was defective. I called again and they said that i had to go back and make the one again or pay **$ for a tech to come or wait a week and pay shipping for another box, for which they won't be able to assure if it will work. I have had to take time off work to do this. Comcast has the worst customer support!!!! way too expensive, rude employees both over the phone and in person. You pay for service and then you have to resolve tech issues all by yourself... what am I paying u guys for?
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~frustratedcustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustratedcustomer: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~frustratedcustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~frustratedcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustratedcustomer taken from his Comcast customer service problem that occurred on November 14th, 2017.