Comcast: My experience was horrible and service was path...
A Comcast customer review by GetHuman user GetHuman-44293 from November 25th, 2017
Background on GetHuman-44293's case
GetHuman: GetHuman-44293 - can you tell our other Comcast customers when your case took place?
GetHuman-44293: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-44293 a list of common Comcast problems)
GetHuman-44293: "Technical support" was why I was trying to call.
GetHuman-44293's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-44293: My experience was horrible and service was pathetic. Made a **am-**Noon appt. I called * times to confirm, and it was. Come **:**am, no show by Comcast, but C promised techie was on his way. Called again at **:**am, and Comcast was a no show, yet I was promised techie was on his way. At **:**pm, I called again, promised again a techie was on his way* no show. At *:**pm, I called again, and Comcast had my wrong telephone number, apologized but no techie coming today, and would I like to wait for a techie to "return" until *pm (technie never came!). As a frequent traveler, I said for goodness sakes, no! The DC Public Utility Commission should punish Comcast for such incredibly poor and disrespectful service. Customer service tried to upsell me while I'm asking where's the techie! CSO could not call the techie nor refer me to a manager. If I could change to FIOS or U-verse by ATT, I'd switch in a heartbeat.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-44293: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-44293: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-44293: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-44293: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-44293 taken from his Comcast customer service problem that occurred on November 15th, 2017.