Comcast: My name is Stefan Najar and I have been a custo...
A Comcast customer review by GetHuman user ~blackbirdstef from November 23rd, 2017
Background on ~blackbirdstef's case
GetHuman: ~blackbirdstef - can you tell our other Comcast customers when your case took place?
~blackbirdstef: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~blackbirdstef a list of common Comcast problems)
~blackbirdstef: "Billing" was why I was trying to call.
~blackbirdstef's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blackbirdstef: My name is Stefan Najar and I have been a customer of Comcast for almost * years now and have had exceptional service up until now. Recently I have not been receiving bills to my new address and have been locked out of my account because of the link between my two accounts was somehow not completed after I was told I would be able to log into it after my move. I called today to straighten things out after I had to pay a substantial amount of $*** because I was not aware of the charges and when they were due. I was transferred around at least * different times to * different people afterwards I asked to speak to a supervisor. This is where it gets frustrating because I asked if I could receive a discount or be credited because of the HUGE bill I had to pay that I was unaware of. The most the supervisor was able to offer me was $* dollars off of the "Boost" feature for the next twelve months. This is outrageous because this discount practically does nothing when compared to the $***
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~blackbirdstef: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blackbirdstef: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~blackbirdstef: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~blackbirdstef: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blackbirdstef taken from his Comcast customer service problem that occurred on November 17th, 2017.