Comcast: Today I had a real bad customer service experie...
A Comcast customer review by GetHuman user ~mashal1 from November 22nd, 2017
Background on ~mashal1's case
GetHuman: ~mashal1 - can you tell our other Comcast customers when your case took place?
~mashal1: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~mashal1 a list of common Comcast problems)
~mashal1: "Complaint" was why I was trying to call.
~mashal1's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mashal1: Today I had a real bad customer service experience with comcast. No CARE, No Respect and NO REGARD for the existing customer who has been with them for the last ** plus years. Customer service needs lot of coaching and Comcast needs to invest $$$$ in traing their Associates. I needed to talk to the supervisor for my billing issue. The associate was reluctant in transferring the call to the supervisor and put me on hold. Guess what one minute later she hung up. BTW the associte name was Yvette ID *****YG*. I tried calling again and this time I had the pleasure of talking to Kennith and the same thing happened he said he is going to transfer the call to supervisor and again the call was disconnected by the associate. HELLO COMCAST you guys are investing lot of money in ads to gain new customers but doing absolutely NOTHING in retaining you LOYAL Franchised customers. If this attituted is going to be a new norm then I wonder for how long this can last and before we know it Comcast will be
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~mashal1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mashal1: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~mashal1: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~mashal1: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mashal1 taken from his Comcast customer service problem that occurred on November 13th, 2017.