Comcast: Transferred * times and kept having to repeat m...
A Comcast customer review by GetHuman user ~Stressed out and angry and fed from November 19th, 2017
Background on ~Stressed out and angry and fed's case
GetHuman: ~Stressed out and angry and fed - can you tell our other Comcast customers when your case took place?
~Stressed out and angry and fed: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Stressed out and angry and fed a list of common Comcast problems)
~Stressed out and angry and fed: "Equipment Trouble" was why I was trying to call.
~Stressed out and angry and fed's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stressed out and angry and fed: Transferred * times and kept having to repeat myself when finally transferred to an automated system then I hung up. Unbelievable!!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Stressed out and angry and fed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stressed out and angry and fed: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Stressed out and angry and fed: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Stressed out and angry and fed: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stressed out and angry and fed taken from his Comcast customer service problem that occurred on November 16th, 2017.