Comcast: Was on the phone forever with someone who could...
A Comcast customer review by GetHuman user ~Highly Pissed OFF from November 21st, 2017
Background on ~Highly Pissed OFF's case
GetHuman: ~Highly Pissed OFF - can you tell our other Comcast customers when your case took place?
~Highly Pissed OFF: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Highly Pissed OFF a list of common Comcast problems)
~Highly Pissed OFF: "Complaint" was why I was trying to call.
~Highly Pissed OFF's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Highly Pissed OFF: Was on the phone forever with someone who could barely speak english, they didn't understand what I was saying nor did I understand them. My bill keeps mysteriously going up from **.** to *** a month and i'm told that I'm still under promotion rate then why the **** is my bill going up more and more and then my internet works sometimes and one of the cable boxes doesn't work and when I call to complain or to get my service fixed it takes them forever to pick up the phone!!! I HATE COMCAST
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Highly Pissed OFF: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Highly Pissed OFF: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Highly Pissed OFF: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Highly Pissed OFF: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Highly Pissed OFF taken from his Comcast customer service problem that occurred on November 15th, 2017.