The Company Store: all you get is busy signal all day all night. t...
A The Company Store customer review by GetHuman user ~SIC OF IT from October 31st, 2017
Background on ~SIC OF IT's case
GetHuman: ~SIC OF IT - can you tell our other The Company Store customers when your case took place?
~SIC OF IT: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to The Company Store, and if so, how?
GetHuman: And which of these common The Company Store customer issues best describes the reason you wanted to talk to them?
(Shows ~SIC OF IT a list of common The Company Store problems)
~SIC OF IT: "Returns" was why I was trying to call.
~SIC OF IT's review of The Company Store customer service
GetHuman: So how would you sum up your experience for GetHuman's The Company Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SIC OF IT: all you get is busy signal all day all night. the * doesn*t work because all contact numbers are always busy. They do not have a wait or hold. I have tried all hours for a week. When I email to customer help, answers are vague. When I try to get help online thru the "call you back feature" it says my number is outside US. which it is not. Not psyched about the constant busy signal.
GetHuman: Let's quantify your experience contacting The Company Store. On a scale of 1 to 5, how easy is it go get help on a The Company Store problem?
~SIC OF IT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SIC OF IT: I'd give them a one out of five on communication.
GetHuman: And what about The Company Store's ability to quickly and effectively address your problem?
~SIC OF IT: For that I would say four out of five.
GetHuman: And finally- any advice for other The Company Store customers?
~SIC OF IT: Call them early in the day or late. Don't forget any personal or account information you might need for The Company Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SIC OF IT taken from his The Company Store customer service problem that occurred on October 28th, 2017.
The Company Store
1.00 of 5 stars | 76 reviews
~SIC OF IT's The Company Store Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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