Compass Bank: They steal from people...they charge overdraft...

A Compass Bank customer review by GetHuman user ~antny from November 24th, 2017

Background on ~antny's case

GetHuman: ~antny - can you tell our other Compass Bank customers when your case took place?
~antny: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Compass Bank, and if so, how?
~antny: I used the 800-239-1996 number I found for on the GetHuman Compass Bank customer phone number page I was on: Compass Bank Customer Service Phone Number
GetHuman: And which of these common Compass Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~antny a list of common Compass Bank problems)
~antny: "Setup an account" was why I was trying to call.

~antny's review of Compass Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Compass Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~antny: They steal from people...they charge overdraft when something pends...and another when it clears....that is double dipping.....branch managers wont talk to you unless you have a large account....thought thats why they were there....NOT....FDIC theives.....
GetHuman: Let's quantify your experience contacting Compass Bank. On a scale of 1 to 5, how easy is it go get help on a Compass Bank problem?
~antny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~antny: I'd give them a four out of five on communication.
GetHuman: And what about Compass Bank's ability to quickly and effectively address your problem?
~antny: For that I would say five out of five.
GetHuman: And finally- any advice for other Compass Bank customers?
~antny: Call them early in the day or late. Don't forget any personal or account information you might need for Compass Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~antny taken from his Compass Bank customer service problem that occurred on November 17th, 2017.

Compass Bank

2.00 of 5 stars | 33 reviews

~antny's Compass Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Compass Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Compass Bank in any way.

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