Zinio: Couldn't get through with email so I waited for...

A Zinio customer review by GetHuman user ~mmarrs from November 20th, 2017

Background on ~mmarrs's case

GetHuman: ~mmarrs - can you tell our other Zinio customers when your case took place?
~mmarrs: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Zinio, and if so, how?
~mmarrs: I used the 855-979-4646 number I found for on the GetHuman Zinio customer phone number page I was on: Zinio Customer Service Phone Number
GetHuman: And which of these common Zinio customer issues best describes the reason you wanted to talk to them?
(Shows ~mmarrs a list of common Zinio problems)
~mmarrs: "None of those really matches why I wanted to call Zinio that day." was why I was trying to call.

~mmarrs's review of Zinio customer service

GetHuman: So how would you sum up your experience for GetHuman's Zinio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mmarrs: Couldn't get through with email so I waited for chat. had to hit refresh button to get a chat window to open about ** times. And I found chat confusing as I didn't know if some one was coming on or not but finally agent did come on and my problem was solved in only min I would use chat feature again to solve problem Thank You for this site you made my life a lot less frustrating
GetHuman: Let's quantify your experience contacting Zinio. On a scale of 1 to 5, how easy is it go get help on a Zinio problem?
~mmarrs: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mmarrs: I'd give them a five out of five on communication.
GetHuman: And what about Zinio's ability to quickly and effectively address your problem?
~mmarrs: For that I would say four out of five.
GetHuman: And finally- any advice for other Zinio customers?
~mmarrs: Call them early in the day or late. Don't forget any personal or account information you might need for Zinio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mmarrs taken from his Zinio customer service problem that occurred on November 14th, 2017.

Zinio

3.00 of 5 stars | 18 reviews

~mmarrs's Zinio Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zinio, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zinio in any way.

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