Cricket Wireless: They have their "On Hold Music" cranked up to s...
A Cricket Wireless customer review by GetHuman user ~Ethan STL from November 25th, 2017
Background on ~Ethan STL's case
GetHuman: ~Ethan STL - can you tell our other Cricket Wireless customers when your case took place?
~Ethan STL: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ethan STL a list of common Cricket Wireless problems)
~Ethan STL: "Cancel service" was why I was trying to call.
~Ethan STL's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ethan STL: They have their "On Hold Music" cranked up to some crazy ridiculous level. It's really really insanely stupid!!!!!!
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Ethan STL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ethan STL: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Ethan STL: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Ethan STL: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ethan STL taken from his Cricket Wireless customer service problem that occurred on November 18th, 2017.