Facebook: Customer service.....LOL....what a joke! Facebo...
A Facebook customer review by GetHuman user ~Britton Masonic Lodge from October 29th, 2017
Background on ~Britton Masonic Lodge's case
GetHuman: ~Britton Masonic Lodge - can you tell our other Facebook customers when your case took place?
~Britton Masonic Lodge: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Britton Masonic Lodge a list of common Facebook problems)
~Britton Masonic Lodge: "Technical support" was why I was trying to contact.
~Britton Masonic Lodge's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Britton Masonic Lodge: Customer service.....LOL....what a joke! Facebook couldn't care less about helping people. Watch out Facebook. This is just the type of attitude that took down companies bigger than yours.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Britton Masonic Lodge: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Britton Masonic Lodge: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Britton Masonic Lodge: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Britton Masonic Lodge: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Britton Masonic Lodge taken from his Facebook customer service problem that occurred on October 27th, 2017.