Primus (New Call Telecom Ltd): Customer service shockingly appalling. Refused...
A Primus (New Call Telecom Ltd) customer review by GetHuman user ~anon from November 24th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Primus (New Call Telecom Ltd) customers when your case took place?
~anon: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Primus (New Call Telecom Ltd), and if so, how?
GetHuman: And which of these common Primus (New Call Telecom Ltd) customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Primus (New Call Telecom Ltd) problems)
~anon: "Service problem" was why I was trying to call.
~anon's review of Primus (New Call Telecom Ltd) customer service
GetHuman: So how would you sum up your experience for GetHuman's Primus (New Call Telecom Ltd) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Customer service shockingly appalling. Refused to speak to me about my fathers account quoting Data Protection Laws,despite the fact he was admitted to hospital with heart condition as a result of the stress caused by Newcall not sorting his phone line out! Wonderful empathy- not! BTW- i had spoken to at least * CS advisors about his account previously- they obviously didnt care about DPA.
GetHuman: Let's quantify your experience contacting Primus (New Call Telecom Ltd). On a scale of 1 to 5, how easy is it go get help on a Primus (New Call Telecom Ltd) problem?
~anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about Primus (New Call Telecom Ltd)'s ability to quickly and effectively address your problem?
~anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Primus (New Call Telecom Ltd) customers?
~anon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Primus (New Call Telecom Ltd) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Primus (New Call Telecom Ltd) customer service problem that occurred on November 16th, 2017.