XOOM Energy: DO NOT SIGN UP FOR XOOM!!! Easy to sign up and...
A XOOM Energy customer review by GetHuman user GetHuman-431069 from November 23rd, 2017
Background on GetHuman-431069's case
GetHuman: GetHuman-431069 - can you tell our other XOOM Energy customers when your case took place?
GetHuman-431069: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to XOOM Energy, and if so, how?
GetHuman: And which of these common XOOM Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431069 a list of common XOOM Energy problems)
GetHuman-431069: "Cancel service" was why I was trying to call.
GetHuman-431069's review of XOOM Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's XOOM Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431069: DO NOT SIGN UP FOR XOOM!!! Easy to sign up and take your money. Very difficult to not renew service. Had to call them several times to ensure that my account would not be renewed.
GetHuman: Let's quantify your experience contacting XOOM Energy. On a scale of 1 to 5, how easy is it go get help on a XOOM Energy problem?
GetHuman-431069: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431069: I'd give them a one out of five on communication.
GetHuman: And what about XOOM Energy's ability to quickly and effectively address your problem?
GetHuman-431069: For that I would say three out of five.
GetHuman: And finally- any advice for other XOOM Energy customers?
GetHuman-431069: Call them early in the day or late. Don't forget any personal or account information you might need for XOOM Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431069 taken from his XOOM Energy customer service problem that occurred on November 13th, 2017.