DSL Extreme: They dont understand or care about your problem...

A DSL Extreme customer review by GetHuman user ~dsl extreme sucks from November 6th, 2017

Background on ~dsl extreme sucks's case

GetHuman: ~dsl extreme sucks - can you tell our other DSL Extreme customers when your case took place?
~dsl extreme sucks: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to DSL Extreme, and if so, how?
~dsl extreme sucks: I used the 866-491-7221 number I found for on the GetHuman DSL Extreme customer phone number page I was on: DSL Extreme Customer Service Phone Number
GetHuman: And which of these common DSL Extreme customer issues best describes the reason you wanted to talk to them?
(Shows ~dsl extreme sucks a list of common DSL Extreme problems)
~dsl extreme sucks: "Service problem" was why I was trying to call.

~dsl extreme sucks's review of DSL Extreme customer service

GetHuman: So how would you sum up your experience for GetHuman's DSL Extreme customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dsl extreme sucks: They dont understand or care about your problem they are just reading from a script and the have no americans working for them
GetHuman: Let's quantify your experience contacting DSL Extreme. On a scale of 1 to 5, how easy is it go get help on a DSL Extreme problem?
~dsl extreme sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dsl extreme sucks: I'd give them a five out of five on communication.
GetHuman: And what about DSL Extreme's ability to quickly and effectively address your problem?
~dsl extreme sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other DSL Extreme customers?
~dsl extreme sucks: Call them early in the day or late. Don't forget any personal or account information you might need for DSL Extreme to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dsl extreme sucks taken from his DSL Extreme customer service problem that occurred on October 29th, 2017.

DSL Extreme

1.62 of 5 stars | 2 reviews

~dsl extreme sucks's DSL Extreme Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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