Dell.com: Computer has been rebuilt twice in less than a...
A Dell.com customer review by GetHuman user GetHuman-355718 from November 8th, 2017
Background on GetHuman-355718's case
GetHuman: GetHuman-355718 - can you tell our other Dell.com customers when your case took place?
GetHuman-355718: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Dell.com, and if so, how?
GetHuman: And which of these common Dell.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-355718 a list of common Dell.com problems)
GetHuman-355718: "Returns" was why I was trying to call.
GetHuman-355718's review of Dell.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-355718: Computer has been rebuilt twice in less than a year (* week and * week delays in getting the repairs)and the programs purchased and installed by Dell are no longer loaded. Dell techs shift you between one another and put you on hold to discuss the answer each tech should continue to provide so they are consistent. Bottom line, I have to contact the manufacturer of each program to obtain disks for reloading if I expect the system to be operating again. I have a **** HP that still functions well but is outdated and never had problems, * Lenovos and one Mac Boo Pro. Never buy another Dell after this. Still don't have the Office, Photoshop, etc. after numerous calls and hours on the phone.
GetHuman: Let's quantify your experience contacting Dell.com. On a scale of 1 to 5, how easy is it go get help on a Dell.com problem?
GetHuman-355718: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-355718: I'd give them a one out of five on communication.
GetHuman: And what about Dell.com's ability to quickly and effectively address your problem?
GetHuman-355718: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell.com customers?
GetHuman-355718: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dell.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-355718 taken from his Dell.com customer service problem that occurred on November 3rd, 2017.
Dell.com
1.00 of 5 stars | 6 reviews
GetHuman-355718's Dell.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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