Dell.com: you have to press this and that and it says it...
A Dell.com customer review by GetHuman user ~mysteryfluke from November 27th, 2017
Background on ~mysteryfluke's case
GetHuman: ~mysteryfluke - can you tell our other Dell.com customers when your case took place?
~mysteryfluke: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Dell.com, and if so, how?
GetHuman: And which of these common Dell.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mysteryfluke a list of common Dell.com problems)
~mysteryfluke: "Complaint" was why I was trying to call.
~mysteryfluke's review of Dell.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mysteryfluke: you have to press this and that and it says it doesn't understand what you said. Then you hold to be transferred to someone else that can't understand ENGLISH or you can't understand them. Dell must be outsourced to INDIA. They say they care but don't involving a warrently HORRIBLE never buy anything DELL again waste of time and money.
GetHuman: Let's quantify your experience contacting Dell.com. On a scale of 1 to 5, how easy is it go get help on a Dell.com problem?
~mysteryfluke: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mysteryfluke: I'd give them a four out of five on communication.
GetHuman: And what about Dell.com's ability to quickly and effectively address your problem?
~mysteryfluke: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell.com customers?
~mysteryfluke: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dell.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mysteryfluke taken from his Dell.com customer service problem that occurred on November 19th, 2017.
Dell.com
1.00 of 5 stars | 6 reviews
~mysteryfluke's Dell.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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