Delta: After holding forever after calling * times and...

A Delta customer review by GetHuman user ~noname from November 22nd, 2017

Background on ~noname's case

GetHuman: ~noname - can you tell our other Delta customers when your case took place?
~noname: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Delta, and if so, how?
~noname: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows ~noname a list of common Delta problems
~noname: "Refund" was why I was trying to call.

~noname's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noname: After holding forever after calling * times and staying up all night to do so, I finally got someone who sounded bothered to answer the phone. I needed to book a flight for the next day and he just hung up on me. I called back again and was on hold for another *** minutes so hung up.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~noname: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noname: I'd give them a three out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~noname: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta customers?
~noname: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noname taken from his Delta customer service problem that occurred on November 21st, 2017.


3.10 of 5 stars | 407 reviews
Delta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
~noname's Delta Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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