Delta Airlines: Although my wait time was only * minutes but I...
A Delta Airlines customer review by GetHuman user GetHuman-339835 from November 21st, 2017
Background on GetHuman-339835's case
GetHuman: GetHuman-339835 - can you tell our other Delta Airlines customers when your case took place?
GetHuman-339835: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339835 a list of common Delta Airlines problems)
GetHuman-339835: "Special Request" was why I was trying to call.
GetHuman-339835's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339835: Although my wait time was only * minutes but I wrote ** for a reason. I could hardly hear the person. I cannot imagine if I am at the Airport stranded. Finding this number would have been very very difficult. I have high speed internet at home & other options that would have been impossible at the Airport.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
GetHuman-339835: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339835: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
GetHuman-339835: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
GetHuman-339835: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339835 taken from his Delta Airlines customer service problem that occurred on November 11th, 2017.