Delta: I ave been told by * people that I would be cal...
A Delta customer review by GetHuman user ~Susan Feldstein from November 20th, 2017
Background on ~Susan Feldstein's case
GetHuman: ~Susan Feldstein - can you tell our other Delta customers when your case took place?
~Susan Feldstein: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Delta, and if so, how?
~Susan Feldstein: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows ~Susan Feldstein a list of common Delta problems
~Susan Feldstein: "Cancel flight" was why I was trying to call.
~Susan Feldstein's review of Delta customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Feldstein: I ave been told by * people that I would be called back within ** to ** minutes! Nobody called! * more minutes and I will cintact another airline. This is absurd!
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~Susan Feldstein: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Feldstein: I'd give them a one out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~Susan Feldstein: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta customers?
~Susan Feldstein: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Feldstein taken from his Delta customer service problem that occurred on November 14th, 2017.
3.10 of 5 stars | 407 reviewsDelta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
~Susan Feldstein's Delta Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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