Delta: I booked * international tickets from Los Anglo...

A Delta customer review by GetHuman user ~wael helal from November 27th, 2017

Background on ~wael helal's case

GetHuman: ~wael helal - can you tell our other Delta customers when your case took place?
~wael helal: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Delta, and if so, how?
~wael helal: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows ~wael helal a list of common Delta problems
~wael helal: "Change flight" was why I was trying to call.

~wael helal's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wael helal: I booked * international tickets from Los Anglos to Cairo through Delta Airlines,*( confirmation code: GL**HO ) and one week before the date of the flight, I called the customer services department and informed them that we wont be able to use the tickets because of personal reasons, but unfortunately the customer services said that if we don't use the tickets, they will cancel our tickets and will not refund us with any amount. The customer services at Delta Airlines said that they will sell our seats to another passengers .. and at the same time they will not give us any money, they agree to receive the double value of * seats, from my family and from another * passengers ******* even when I told them that I can agree to receive part of my money back after charging me the fines or penalties .. but they refused that .. because they have more power than me. My question is : is that fair ?
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~wael helal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wael helal: I'd give them a four out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~wael helal: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta customers?
~wael helal: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wael helal taken from his Delta customer service problem that occurred on November 20th, 2017.

Delta

3.10 of 5 stars | 407 reviews
Delta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
~wael helal's Delta Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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