Delta: Perdiero mi maleta y no hacen el menor esfuerzo...
A Delta customer review by GetHuman user ~Mariana Ponce from November 22nd, 2017
Background on ~Mariana Ponce's case
GetHuman: ~Mariana Ponce - can you tell our other Delta customers when your case took place?
~Mariana Ponce: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Delta, and if so, how?
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows ~Mariana Ponce a list of common Delta problems)
~Mariana Ponce: "Flight delayed" was why I was trying to call.
~Mariana Ponce's review of Delta customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mariana Ponce: Perdiero mi maleta y no hacen el menor esfuerzo por localizarla esperan pacientemente a que la persona que se la llevo aparezca pues el tel que tiene no contesta y no insisten en buscarlo.Dan un trato terrible a los clientes
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~Mariana Ponce: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mariana Ponce: I'd give them a two out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~Mariana Ponce: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta customers?
~Mariana Ponce: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mariana Ponce taken from his Delta customer service problem that occurred on November 16th, 2017.