Delta: Spent ** mins on hold, then the phone beeped an...
A Delta customer review by GetHuman user ~DrgonLde from November 22nd, 2017
Background on ~DrgonLde's case
GetHuman: ~DrgonLde - can you tell our other Delta customers when your case took place?
~DrgonLde: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Delta, and if so, how?
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows ~DrgonLde a list of common Delta problems)
~DrgonLde: "Cancelled Flight" was why I was trying to call.
~DrgonLde's review of Delta customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DrgonLde: Spent ** mins on hold, then the phone beeped and transferred me to some kind of Delta car rental extension and transferred me to their one question questionnaire where of course I rated as horrible because I never even spoke to a rep!!!! Delta's flights might be good but their lack of phone customer service is ridiculous.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~DrgonLde: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DrgonLde: I'd give them a one out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~DrgonLde: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta customers?
~DrgonLde: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DrgonLde taken from his Delta customer service problem that occurred on November 14th, 2017.