They charged me $5700 to get back from P

They charged me $5700 to get back from Paris after volcano in April even though their website said i would not be charged. Got one email auto-response from them and it has been over a month now.
No time? Let us do it.
Hand your issue over to us- we'll wait on hold, do what it takes to resolve it, and report back- or give you a refund.

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