Delta: Usual voice prompts then a real person. Matched...

A Delta customer review by GetHuman user ~queenangel_us from November 21st, 2017

Background on ~queenangel_us's case

GetHuman: ~queenangel_us - can you tell our other Delta customers when your case took place?
~queenangel_us: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Delta, and if so, how?
~queenangel_us: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows ~queenangel_us a list of common Delta problems
~queenangel_us: "Cancelled Flight" was why I was trying to call.

~queenangel_us's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~queenangel_us: Usual voice prompts then a real person. Matched my phone to my frequent flyer number and the computer greeted me by name. Creepy, but cool.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~queenangel_us: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~queenangel_us: I'd give them a five out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~queenangel_us: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta customers?
~queenangel_us: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~queenangel_us taken from his Delta customer service problem that occurred on November 14th, 2017.

Delta

3.10 of 5 stars | 407 reviews
Delta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
~queenangel_us's Delta Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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