Delta: very long wait almost rediculeous... the agents...
A Delta customer review by GetHuman user GetHuman-14195 from November 26th, 2017
Background on GetHuman-14195's case
GetHuman: GetHuman-14195 - can you tell our other Delta customers when your case took place?
GetHuman-14195: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to Delta, and if so, how?
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14195 a list of common Delta problems)
GetHuman-14195: "Flight Inquiry" was why I was trying to call.
GetHuman-14195's review of Delta customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14195: very long wait almost rediculeous... the agents did not have complete information on requirement on pet travel and now I have to wait again to cancel the ticket because my pet is beyond the allowed measurements.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
GetHuman-14195: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14195: I'd give them a five out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
GetHuman-14195: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta customers?
GetHuman-14195: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14195 taken from his Delta customer service problem that occurred on November 23rd, 2017.