Delta: waited for over * hours last night. Got up at...

A Delta customer review by GetHuman user ~totally disapointed from November 23rd, 2017

Background on ~totally disapointed's case

GetHuman: ~totally disapointed - can you tell our other Delta customers when your case took place?
~totally disapointed: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Delta, and if so, how?
~totally disapointed: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows ~totally disapointed a list of common Delta problems
~totally disapointed: "Baggage problem" was why I was trying to call.

~totally disapointed's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~totally disapointed: waited for over * hours last night. Got up at *:** AM and waited over * hrs. neither time got an agent. All numbers are routed based on status if you phone number is registered with Delta. As a premium member reaching the Elite service line from this main number (auto transfer), this is unacceptable. Delta *****!
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~totally disapointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~totally disapointed: I'd give them a one out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~totally disapointed: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta customers?
~totally disapointed: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~totally disapointed taken from his Delta customer service problem that occurred on November 17th, 2017.

Delta

3.10 of 5 stars | 407 reviews
Delta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
~totally disapointed's Delta Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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