Liberty National Life Insurance Company: Dialed ********** from my home phone and held f...

A Liberty National Life Insurance Company customer review by GetHuman user ~GR from November 24th, 2017

Background on ~GR's case

GetHuman: ~GR - can you tell our other Liberty National Life Insurance Company customers when your case took place?
~GR: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Liberty National Life Insurance Company, and if so, how?
~GR: I used a phone number I found on the GetHuman Liberty National Life Insurance Company customer service contact info page: Contact Liberty National Life Insurance Company Customer Service
GetHuman: And which of these common Liberty National Life Insurance Company customer issues best describes the reason you wanted to talk to them?
(Shows ~GR a list of common Liberty National Life Insurance Company problems)
~GR: "Update account information" was why I was trying to call.

~GR's review of Liberty National Life Insurance Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Liberty National Life Insurance Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GR: Dialed ********** from my home phone and held for an agent for approx hour and half. While holding, I used cell phone to call local agents listed, only to be told that I'd been left holding in vain because customer service reps were off. My problem with this is that most professional offices inform you that the office is closed when you call, not place you on hold for a representative that's not in the office. I no longer want to do business with Liberty National.
GetHuman: Let's quantify your experience contacting Liberty National Life Insurance Company. On a scale of 1 to 5, how easy is it go get help on a Liberty National Life Insurance Company problem?
~GR: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GR: I'd give them a one out of five on communication.
GetHuman: And what about Liberty National Life Insurance Company's ability to quickly and effectively address your problem?
~GR: For that I would say two out of five.
GetHuman: And finally- any advice for other Liberty National Life Insurance Company customers?
~GR: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Liberty National Life Insurance Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GR taken from his Liberty National Life Insurance Company customer service problem that occurred on November 16th, 2017.

Liberty National Life Insurance Company

1.25 of 5 stars | 22 reviews

~GR's Liberty National Life Insurance Company Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Liberty National Life Insurance Company, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Liberty National Life Insurance Company in any way.

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