Dick's Sporting Goods: I had a horrible experience at ****'s When I ma...
A Dick's Sporting Goods customer review by GetHuman user ~tdanderson2570 from November 8th, 2017
Background on ~tdanderson2570's case
GetHuman: ~tdanderson2570 - can you tell our other Dick's Sporting Goods customers when your case took place?
~tdanderson2570: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Dick's Sporting Goods, and if so, how?
GetHuman: And which of these common Dick's Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows ~tdanderson2570 a list of common Dick's Sporting Goods problems)
~tdanderson2570: "Track order" was why I was trying to call.
~tdanderson2570's review of Dick's Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dick's Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tdanderson2570: I had a horrible experience at ****'s When I made my Black Friday purchase, the cashier told me I had earned a $** gift card because I had spent $*** or more. Cool! I just had to return on ***** to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $*** before tax* we spent $**.** before tax and after coupons. I was furious and they refused to do anything about it or honor their word. After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $** gift card without me asking, and asked it that would make th
GetHuman: Let's quantify your experience contacting Dick's Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Dick's Sporting Goods problem?
~tdanderson2570: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tdanderson2570: I'd give them a three out of five on communication.
GetHuman: And what about Dick's Sporting Goods's ability to quickly and effectively address your problem?
~tdanderson2570: For that I would say four out of five.
GetHuman: And finally- any advice for other Dick's Sporting Goods customers?
~tdanderson2570: Call them early in the day or late. Don't forget any personal or account information you might need for Dick's Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tdanderson2570 taken from his Dick's Sporting Goods customer service problem that occurred on November 2nd, 2017.