DicksSportingGoods.com: I purchased a bike on ******** and had GREAT se...
A DicksSportingGoods.com customer review by GetHuman user ~GG from November 11th, 2017
Background on ~GG's case
GetHuman: ~GG - can you tell our other DicksSportingGoods.com customers when your case took place?
~GG: Yup. It was afternoon, on November 1st.
GetHuman: Did you reach out to DicksSportingGoods.com, and if so, how?
GetHuman: And which of these common DicksSportingGoods.com customer issues best describes the reason you wanted to talk to them?
(Shows ~GG a list of common DicksSportingGoods.com problems)
~GG: "Change order" was why I was trying to call.
~GG's review of DicksSportingGoods.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DicksSportingGoods.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GG: I purchased a bike on ******** and had GREAT service from GREG in the dept. He assembled my bike & had it ready in less than an hour. The ONE problem I am having is registering my warrenty that I purchased. There isn't a website for it! This purchase was @ the Fayetteville,Ga store.
GetHuman: Let's quantify your experience contacting DicksSportingGoods.com. On a scale of 1 to 5, how easy is it go get help on a DicksSportingGoods.com problem?
~GG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GG: I'd give them a four out of five on communication.
GetHuman: And what about DicksSportingGoods.com's ability to quickly and effectively address your problem?
~GG: For that I would say one out of five.
GetHuman: And finally- any advice for other DicksSportingGoods.com customers?
~GG: Call them early in the day or late. Don't forget any personal or account information you might need for DicksSportingGoods.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GG taken from his DicksSportingGoods.com customer service problem that occurred on November 1st, 2017.
1.00 of 5 stars | 12 reviews
~GG's DicksSportingGoods.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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