Diners Club (Australia): Bec ause Diners Club uses Indian call centres...

A Diners Club (Australia) customer review by GetHuman user GetHuman-208644 from October 31st, 2017

Background on GetHuman-208644's case

GetHuman: GetHuman-208644 - can you tell our other Diners Club (Australia) customers when your case took place?
GetHuman-208644: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Diners Club (Australia), and if so, how?
GetHuman-208644: I used the 1300 360 060 number I found for on the GetHuman Diners Club (Australia) customer phone number page I was on: Diners Club (Australia) Customer Service Phone Number
GetHuman: And which of these common Diners Club (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-208644 a list of common Diners Club (Australia) problems)
GetHuman-208644: "Lower my rate" was why I was trying to call.

GetHuman-208644's review of Diners Club (Australia) customer service

GetHuman: So how would you sum up your experience for GetHuman's Diners Club (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-208644: Bec ause Diners Club uses Indian call centres, staff cannot understand the Australian accent, so it becomes very difficult when you have to repeat yourself more than once. But when you have a complaint and you put it in writing and don't get a reply or when you are told it has been resolved to your satisfaction when it hasn't, well it shows there is alot of work to be done. Diners should make their staff in Sydney available for complaints, and leave the call centre in India for simple customer service.
GetHuman: Let's quantify your experience contacting Diners Club (Australia). On a scale of 1 to 5, how easy is it go get help on a Diners Club (Australia) problem?
GetHuman-208644: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-208644: I'd give them a one out of five on communication.
GetHuman: And what about Diners Club (Australia)'s ability to quickly and effectively address your problem?
GetHuman-208644: For that I would say one out of five.
GetHuman: And finally- any advice for other Diners Club (Australia) customers?
GetHuman-208644: Call them early in the day or late. Don't forget any personal or account information you might need for Diners Club (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-208644 taken from his Diners Club (Australia) customer service problem that occurred on October 23rd, 2017.

Diners Club (Australia)

1.00 of 5 stars | 26 reviews

GetHuman-208644's Diners Club (Australia) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Diners Club (Australia), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Diners Club (Australia) in any way.

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