DirecTV: The customer rep I spoke with seemed to work re...
A DirecTV customer review by GetHuman user ~Dissastisfied customer from November 17th, 2017
Background on ~Dissastisfied customer's case
GetHuman: ~Dissastisfied customer - can you tell our other DirecTV customers when your case took place?
~Dissastisfied customer: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissastisfied customer a list of common DirecTV problems)
~Dissastisfied customer: "Complaint" was why I was trying to call.
~Dissastisfied customer's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissastisfied customer: The customer rep I spoke with seemed to work really diligently @ getting my billing issue resolved. However, then my service was interrupted and I discovered that there is no way to talk to anyone about it. You are switched through automated systems and left hanging. This is frustrating and humiliating. I will be leaving Direct TV ASAP*
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Dissastisfied customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissastisfied customer: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Dissastisfied customer: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Dissastisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissastisfied customer taken from his DirecTV customer service problem that occurred on November 8th, 2017.