Direct Line Insurance: I am not sure there are any humans working for...
A Direct Line Insurance customer review by GetHuman user ~Mathilda from November 2nd, 2017
Background on ~Mathilda's case
GetHuman: ~Mathilda - can you tell our other Direct Line Insurance customers when your case took place?
~Mathilda: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Mathilda a list of common Direct Line Insurance problems)
~Mathilda: "Renew coverage" was why I was trying to call.
~Mathilda's review of Direct Line Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mathilda: I am not sure there are any humans working for Direct Line. All I wanted to do was cancel a policy and it has taken days to get through. There are no other communication options with direct line, so you have no choice but to hang on the end of a telephone. Beware! Once you take out insurance with Direct Line, you may be doomed to go with them forever.
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
~Mathilda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mathilda: I'd give them a five out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
~Mathilda: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
~Mathilda: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mathilda taken from his Direct Line Insurance customer service problem that occurred on November 1st, 2017.