went for ice cream at Baskin Robbins*Dunkin Don...
A Dunkin customer review by GetHuman user GetHuman-cathy80 from November 29th, 2017
Background on GetHuman-cathy80's case
GetHuman: GetHuman-cathy80 - can you tell our other Dunkin customers when your case took place?
GetHuman-cathy80: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cathy80 a list of common Dunkin problems)
GetHuman-cathy80: "Complaint" was why I was trying to call.
GetHuman-cathy80's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cathy80: went for ice cream at Baskin Robbins*Dunkin Donuts in Michigan City. The worker finally came to wait on us and just stared at us.I asked if she has waffle cones that advertise all over the counter, she looked around and said " not today" then put her finger in her ear, YUCK. we left. Staff smoking by the front entrance , garbage dumpster in back overflowing. Not impressed.
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
GetHuman-cathy80: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cathy80: I'd give them a three out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
GetHuman-cathy80: For that I would say one out of five.
GetHuman: And finally- any advice for other Dunkin customers?
GetHuman-cathy80: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cathy80 taken from his Dunkin customer service problem that occurred on November 20th, 2017.