Electrolux: I tried to get in contact with their (apparentl...
A Electrolux customer review by GetHuman user ~OldKrok from November 17th, 2017
Background on ~OldKrok's case
GetHuman: ~OldKrok - can you tell our other Electrolux customers when your case took place?
~OldKrok: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Electrolux, and if so, how?
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~OldKrok a list of common Electrolux problems)
~OldKrok: "Warranty claim" was why I was trying to call.
~OldKrok's review of Electrolux customer service
GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OldKrok: I tried to get in contact with their (apparently non-existent) technical department to get some information about a widely reported intermittent heating problem with a DX*** model dishwasher. All they're interested in is in sending out a Tech (for a fee of course) but all I want is some idea of what this well-known (to them) problem might be.
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~OldKrok: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OldKrok: I'd give them a two out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~OldKrok: For that I would say five out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~OldKrok: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OldKrok taken from his Electrolux customer service problem that occurred on November 11th, 2017.