Eli Lilly and Company: I had called Lilly about * weeks ago and reques...
A Eli Lilly and Company customer review by GetHuman user GetHuman-437173 from November 24th, 2017
Background on GetHuman-437173's case
GetHuman: GetHuman-437173 - can you tell our other Eli Lilly and Company customers when your case took place?
GetHuman-437173: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Eli Lilly and Company, and if so, how?
GetHuman: And which of these common Eli Lilly and Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437173 a list of common Eli Lilly and Company problems)
GetHuman-437173: "None of those really matches why I wanted to call Eli Lilly and Company that day." was why I was trying to call.
GetHuman-437173's review of Eli Lilly and Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Eli Lilly and Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437173: I had called Lilly about * weeks ago and requested a coupon for the free box of Humalog *****. I was assured the coupon would be here in no more than ** days. To date I have not received the coupon. I called and was transferred to another person. She said hold on a moment and click. ** minutes and still nothing. The ** minutes I stayed on hold with no response. I will try again later.
GetHuman: Let's quantify your experience contacting Eli Lilly and Company. On a scale of 1 to 5, how easy is it go get help on a Eli Lilly and Company problem?
GetHuman-437173: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437173: I'd give them a five out of five on communication.
GetHuman: And what about Eli Lilly and Company's ability to quickly and effectively address your problem?
GetHuman-437173: For that I would say one out of five.
GetHuman: And finally- any advice for other Eli Lilly and Company customers?
GetHuman-437173: Call them early in the day or late. Don't forget any personal or account information you might need for Eli Lilly and Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437173 taken from his Eli Lilly and Company customer service problem that occurred on November 22nd, 2017.